Privacy policy

Last updated: June 2026

Maison & Harper ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Order and payment details
Customer support communications
IP address
Device and browser information
Website usage data
Information collected through cookies and similar technologies

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and maintain website security
Send promotional communications where permitted by law
Comply with applicable legal obligations

Sharing Your Information

We only share your personal information with trusted third parties when necessary to operate our business, including:

Shopify (website hosting and checkout)
Payment service providers
Shipping and fulfillment partners
Marketing and analytics providers, including Meta (Facebook & Instagram) and Google

We never sell, rent, or trade your personal information.

International Data Transfers

Your personal information may be processed or stored outside your country of residence, including Canada, the United States, and other countries where our trusted service providers operate.

Where required by law, appropriate safeguards are implemented to protect your personal information.

Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

Ensure the website functions properly
Improve your shopping experience
Analyze website traffic and performance
Measure advertising effectiveness
Personalize content and marketing

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Request data portability
Object to certain processing activities
Withdraw your consent where applicable

To exercise any of these rights, please contact us at:

📧 info@maisonandharper.com

Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of electronic transmission or online storage is completely secure, and we cannot guarantee absolute security.