Shipping policy
Last updated: June 2026
At Maison & Harper, we are committed to delivering your order as quickly and efficiently as possible.
Free Shipping
We currently offer FREE shipping on all orders within Canada.
Processing Time
Once your order is placed, it will be reviewed, processed, and prepared for shipment.
Processing Time:
1–3 business days
Please note that orders are not processed on weekends or public holidays.
Shipping Time
After your order has been processed and dispatched, estimated delivery times are:
Estimated Delivery Time:
5–10 business days
Delivery times may vary depending on your location, customs procedures, weather conditions, carrier delays, or seasonal demand.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use your tracking number to monitor the status of your shipment at any time.
Shipping Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Any address errors should be reported within 24 hours of placing the order.
Once tracking information confirms successful delivery, responsibility for the package transfers to the customer.
Delays
While we make every effort to ensure timely delivery, Maison & Harper cannot guarantee exact delivery dates and is not responsible for delays caused by:
• Customs inspections
• Carrier disruptions
• Weather conditions
• Public holidays
• Other circumstances beyond our control
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist where possible.
Contact
For any shipping-related questions, please contact:
Maison & Harper