Shipping policy
Last updated: June 2026
At Maison & Harper, we are committed to delivering your order as quickly and efficiently as possible.
Free Shipping
We currently offer FREE shipping on all orders within Canada.
Order Processing
Once your order has been placed, it will be reviewed, processed, and prepared for shipment.
Processing Time
1–3 business days
Please note that orders are not processed on weekends or public holidays.
Shipping & Delivery
After your order has been dispatched, the estimated delivery time is:
Estimated Delivery Time
5–10 business days
Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, seasonal demand, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your shipment at any time.
Shipping Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout.
Any address errors should be reported within 24 hours of placing the order.
Once the shipping carrier confirms successful delivery, responsibility for the package transfers to the customer.
Shipping Delays
While we make every effort to ensure timely delivery, Maison & Harper cannot guarantee exact delivery dates.
Delays may occur due to circumstances beyond our reasonable control, including:
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Customs inspections
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Carrier disruptions
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Weather conditions
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Public holidays
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High shipping volumes
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Other unforeseen circumstances
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist you wherever possible.
Contact
If you have any questions regarding shipping or delivery, please contact us.
Maison & Harper